Easy Returns or Exchange - Mac & Jones

Free Delivery - Free Returns - Free Samples

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Mac & Jones unique return policy eliminates any worries you might have of choosing the wrong fabric or ordering the wrong size.





To Arrange a Return or Exchange

Send us a message

Start your message with RETURN if it's a return. 

Then type your order number from the delivery note enclosed with your delivery, if you have it to hand. This helps speed things up but its not imperative you have it.

We will email return documentation as soon as we can.

When we receive your parcel we will notify you and send your refund. It will be back to your account within two weeks..

 

Start your message with EXCHANGE if you want an exchange.

Then type your order number from the delivery note enclosed with your delivery, if you have it to hand. This helps speed things up but its not imperative you have it.

Let us know what you want to order instead and we will organise it.

We will email return documentation as soon as we can.

When we receive your parcel we will contact you to arrange a refund (or take a payment) for any difference in the price of the exchange. Then we will dispatch your new curtains.

 

If you are in the area, you can also return an item in person. Your refund can be processed immediately.